Just two hours before the new expansion’s launch, Game Director Ben Lee has released an official statement about Rewards Track. Ever since the launch of new system, many players were unhappy, because after counting how far they would progress on the track, it turned out that they would earn less gold than under the previous system.
According to Ben Lee, there will be variety of ways to earn extra XP throughout the expansion, such as seasonal events, which should increase the overall amount of rewards (but people obviously couldn’t count that in their calculations).
They’ve also decided to replace 6 packs at the later stages of the track with 1350 gold in total.
Game Director also mentioned that they listen to the feedback and the goal is still for players to not earn any less gold than they did before.
Read the full statement below:
We have been listening to your feedback regarding the Rewards Track and it’s clear we missed the mark both in how we communicated and implemented the full functionality of this first version of our rewards system.
We apologize for the confusion and disappointment we have caused.
During the natural progression of the rewards cycle, our intention was, and still is, to give out extra XP over time through a variety of ways. The aim is to help players get through the Rewards Track, or catch-up if they join later in an expansion phase, ultimately ensuring players earn more rewards.
We also didn’t provide any details for how events will link into and support the rewards system. We will be providing bonus XP for various activities at each seasonal event every expansion cycle, and any additional bonus events as needed, again with the aim of ensuring that our players obtain more rewards. Our failure to communicate these factors has led to incomplete projections, for which we apologize.
In addition, you’ve provided us with a wealth of feedback, and we agree that the pack rewards at the end of the track don’t feel appropriate for the effort it takes to get them. We’re going to adjust these rewards in the later stages of the track, swapping six packs for a total of 1350 gold that players can spend as they see fit. If any players reach this milestone before we implement these changes, they will be retroactively compensated.
Our goal for the Rewards Track continues to be that all Hearthstone players earn more gold and total rewards per expansion. We’ll continue to evaluate the impact of these changes, listen to your feedback, and iterate as needed until we get it right.
We will stay true to our word and ensure that the system lives up to what we all believe Hearthstone deserves.